nGUVU - Gamification and Machine Learning

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nGUVU podcast - Episode #1

March 14th, 2017

In this interview with Pascal Leclerc - Consummate Contact Center Connaisseur, Renaissance Man, and skilled-but-amateur Home Renovator - we discuss the account discovery process at nGUVU.

  • How a client gets qualified
  • How data is exchanged
  • How call center metrics are incorporated into a performance plan
  • Considerations for a successful gamification implementation.
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