nGUVU - Gamification and Machine Learning

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nGUVU podcast - Episode #2

March 16th, 2017

How to quantify ROI - Contact Center Gamification

In this episode, Jean-Marc and Pascal discuss the challenges when justifying an investment in "fun and games" at work.

  • The real definition of gamification in a business context
  • Demonstrating ROI by comparing historical KPI results vs. Gamified Metrics
  • Tracking usage and progress
  • Reporting on performance results

 

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