nGUVU - Gamification and Machine Learning

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nGUVU podcast - Episode #4

March 28th, 2017

Employee Engagement for Contact Centers

In this episode, Jean-Marc and Pascal explore the meaning of "Continuous Employee Engagement"

  • Understanding the 5 steps to sustained and continuous contact center engagement
  • Focus on the agent experience
  • Interactions at work: collaboration and recognition
  • Futher research tips
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