nGUVU - Gamification and Machine Learning

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nGUVU podcast - Episode #6

April 19th, 2017

How does Social Media integrate with today's contact center environement?

  • Social Media concepts that drive on-the-job performance
  • The drive towards Omnichannel customer service - social is one of those new channels
  • Scenarios where social media can improve employee engagement
  • If you thought it was a generational thing...it's not
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