nGUVU - Gamification and Machine Learning

nGUVU - Gamification and Machine Learning header image 1

nGUVU podcast - Episode #7

April 24th, 2017

Do you already run contests in your contact center?

In this episode of our Podcast, Pascal and Jean-Marc reflect on the advantages of automating contests 

  • How to ensure you are being consistent to drive engagement
  • Contests are part of the Gamification concept: Making work fun and social, while still getting work done
  • Focus on KPIs: make it fair and targetted with Blended KPIs
  • Ditch the whiteboard: Make the process efficient and easy to manage