nGUVU - Gamification and Machine Learning

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nGUVU podcast - Episode #9

May 5th, 2017

Blended KPIs, Inbound vs. Outbound activities, Balanced Scorecards. The intricacies of managing agent performance are numerous and complexities abound! Join us as we discuss the types of blended scores, and how to bring them all together to get a wholistic view of your contact center performance.

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